Contact Us
TEL: +86-572-2299226
Fax: +86-572-2299223
E-mail: info@gwaylighting.com
Address: No.35, Wuxing Technical Zone, Huzhou City, Zhejiang, China 313000
Home > FAQ

FAQ

1. Q: Where is your target market?

A: Our products have been exported to Europe, Southeast Asia, Australia and USA , we are sure we can meet your market demands. 


2.Q: What is your MOQ?

A: Depends on the product .Usually the MOQ is 1pcs.

 

3.Q: How long is the sample production time?

A: About 4-7days. But if you want a special sample, it will need some times to make the mold. 


4.Q: What is the Payment?

A: T/T


5.Q:How long is the delivery time?

A:About 7 days for samples, 25-30days for batch order. 


6.Q: If I have a question I would like advice on how to contact you?

A: You can sns platform or directly through major inquiry and send e-mail to consult us. And we will reply you in detail within 24 hours. 


7.Q: Do you have the ability to do independent research and development?

A:. Five people in the engineering department support our company to do independent research. And willlaunch new products on a regular basis. 


8.Q: Which certification do you have? What are your main market?

A: We have the certification are the following: SAA/CE. Our main market is Australiua, Europe, Middle East, South-east Asia.


9. Are you factory direct? 

A: Yes, we have our own factory, all of our led products are with competitive factory price. 


10. Q What is your warranty? And if I got wrong ones, how will you do with it?

A: Three years warranty ,  If any wrong, we will solve it or you or replace in your next order, or refund.


11. QWhat payment methods can I use? And how secure is my payment? 

A: Currently, we accept T/T 100% in advance. 


12.Q How long does it take for my order to be shipped? And how long can I receive it. 

A: Generally, your samples order will be shipped within 7 working days after your payment, for bulk order, it will be shipped about 30-45 days.


13.Q Do you provide samples of this product?

A: Yes, Sample is free. And you just need to pay for the delivery charge. We supply the good quality.